Posted on October 6, 2014 at 12:00 pm

The Self-Centered Approach to Computing…

I’m working with a client that is on the cusp of switching their design department from Mac to Surface Pro 3s.  They currently have over 250 PCs and only about 25 Macs.  Since everyone has to play together, there is a critical need for all systems to be networked together and able to access MANY servers.  This means that the Macs need to access something other than another Mac…and they don’t like that.  Their network and user support teams spend a disproportionate amount of time dealing with making the Macs work.  Currently, about 50% of their service requests come from the Macs, which make up about 8% of the install base of computers.

Since it is the year for the Macs to be upgraded, the design manager approached us to get pricing on replacing the Macs (currently Mac Pro Towers) with Surface Pro 3s.   The initial cost savings was about $2,000 each.  This doesn’t include adjustments for the TCO over the four years of trying to make the Macs work on their network.  It was basically a done deal, until the designers got wind of the change.  They cried, moaned, and threatened quitting.  The design manager ignored those aspects.  However, a much more nefarious attack was realized…they would implement a work slow down, blaming the change for them not being able to get their work done.  Now the design manager is re-thinking his position.  While I have often been viewed/accused of being a user-advocate, I’m sick and tired of the Apple mentality.  Throughout this client’s company, there have been many departments that have faced extensive changes in OS and productivity software.  How did they handle it?  They were back up to full speed within a week or two.  One of the designers testing the system claims he is only at about 70% after four weeks…wow.

Now, it’s important that you understand what will change.  Since they use Adobe Creative Cloud, the programs they use to actually do their work is IDENTICAL in the Mac, Windows, or Linux.  No excuse there.  What is changing is the OS..going from OSX to Windows 8.1.  In other words, they have to comprehend the difference between Finder and Explorer.

Asking these people to give up their Macs is like asking them to euthanize their pet.  For goodness sake, people, it is a computer!  One thing I have noticed is that most users of Windows view their computer as a tool.  Apple users view their computer as a pet, family member, or close friend.

So how does this denote a self-centered approach?  For the design department at my client’s company, the Mac users would rather continue on the Mac than save the company EXTENSIVE amounts of money, make other people’s lives easier, and actually have better functionality.  I guess there is a reason they are called ‘I-phones’, ‘I-pads’, and ‘I-macs’.  “It’s all about me” seems to be the battle cry of the Mac users.  My frustration is getting out of control…

 

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About

As a lifelong educator, I have worked extensively with both Macs and PC's. In addition, the last 26 years have been spent in the area of technology consulting, hardware repair, networking, database development and the like. Through these many different roads, I have come to have a high level of distain for the blind followers of all things Apple. Please do not assume that I am a blind follower of MS either. I have found that in dealing with most Apple users, the concept of logic is quickly pushed aside and in its place is a radical, cultish defense of all things Apple.